Exceptional service is a non-negotiable for companies that pride themselves on putting their customers first.

This 2-Day Customer Service Training Event equips front-line client-facing service staff with practical skills & tricks-of-the-trade that ensures customer needs are not only being met but exceeded. Invest in your service teams and witness heightened responsiveness, attention to detail, critical thinking under pressure & excellent service initiative come to life!

Date & Time:  

          Round I: September 8-9, 2024 | 9am - 4:30pm 

          Round II: December 18-19, 2024 | 9am - 4:30pm

Price: $150 / person for 2-day program or $125 / person if 2 or more register from the same workplace *

Register at piseth@possibilitiesworld.com 

This program is ideal for:

• Front-line hospitality & tour agency service staff
• Sales & Customer Service Staff working in retail, service-oriented businesses & the financial sector
• Organizational Staff responsible for Donor Relations
• & any other staff working directly with guests, customers, clients or donors

We divide the 2 day program into three different parts:

1) Developing Service Confidence & learning to Personalize Service to wow savvy customers! 

Exceptional service starts from within - service mindsets and attitudes fuel the heart-centered, can-do approaches that make the difference between an average customer experience and an exceptional

one. We explore how product & service knowledge, as well as knowing individual client preferences, not only build confidence in a service person's ability to deliver bespoke experiences to their customers but it also helps drive positive business reputation & credibility, and ongoing growth. Word-of-mouth marketing goes a long way.

2) Having an "Eye for Detail" and going above & beyond in excellent service delivery! 

It's the little things that make a BIG difference when it comes to memorable service delivery. Learning to actively listen and pay close attention helps identify opportunities to 'wow' guests and customers.

By anticipating needs and going beyond customer expectations, service professionals guarantee that clients will be back for more (and tell all their friends to do the same!) Here, we put participants in real-case situations where they get to experience first-hand the difference between 'average' and 'amazing'.

Small thoughtful touches rarely go unnoticed.

3) Strengthening Critical Thinking Skills & Creative Problem-Solving Abilities! 

Having the capacity to keep a cool head under pressure and strive for winning solutions that keep both the customer and the company's best interests at heart is the hallmark of a brilliant service professional. We practice how to switch gears from a problem-focused approach to a solutions-based one, learning how to optimize available resources and take active initiative in resolving customer pain-points as quickly as possible.

Subcribe to our mailling list for the future programs!