Hospitality Training

Inspired teams

INSPIRE GUESTS.

Let's face it: your service teams work hard.

This industry demands long hours, strict attention to detail, immaculate service delivery and a dogged dedication to quality.

Drilled into every top-notch hospitality professional is the idea that every guest deserves their very best, and nothing less.

 

So they show up - day in & day out - ready to give their all.

It's no wonder that every once in awhile, they need some love in return.  Whether it's a boost of new energy, an opportunity to take a step back and fine-tune their skills, a chance to up their game and take their career to the next level,  or a moment to bond with their colleagues outside of operations,  there is nothing better than feeling heard, seen and valued.  It drives loyalty, strengthens morale, builds ownership and can be felt in every corner of your property, outlets and offices.

 

 Giving to your team motivates them to continue giving in return.

Words from our long-term clients

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Now, it's their turn 

to receive.

 

We know you'd love to show your team the appreciation they deserve and offer them an opportunity to upskill and come together, but simply have no time to coordinate it all. 

 Fear not - we are here to take  the stress of planning your next team event or workshop off your hands.

We've worked with countless resorts, hotels, cruise companies and tour operators in delivering that extra professional oomph they've been looking for.  From Executive Committees to front-line service teams, we like nothing more than to re-ignite people's passion and purpose for the work they do, putting that spring back in their step.

Tell us your needs and we do the rest - it's that simple.

 

Management Training
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Adrian Broadhead,

F&B Manager

Aqua Expeditions

In my 30-years as a hospitality professional, I've never encountered a more impactful training company than Possibilities World.  Not only do their courses bring enhanced team morale and significantly improved service standards, they also provide the lasting gift for each individual of 'How can I better myself?' and 'How can we do better as a team?'

Results speak for themselves and Possibilities World training is the most effective I've experienced.  I endorse and highly recommend them to any organisation. 

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SOK Sotha,
Operations Manager
Treeline Urban Resort

I feel that Treeline and Possibilities World are far closer than friends.

Possibilities World has played an important part in building Treeline’s unique service philosophy and team spirit.

After several workshops with them, we found Possibilities World’s training sessions to be very informative and fun.  PW remained professional with participants throughout each training and consistently facilitated relevant games and activities that engaged everyone fully.  PW combined management theory with an overall hospitality perspective which enhanced our learning and enabled us to be more productive in our work lives and career.

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Carla Petzold Beck,

Managing Director

Epic Travel

The most dynamic introduction to a very life-changing work experience, Possibilities World has inspired my teams from Cambodia to Morocco to such an extent, that their programmes have become a yearly investment, one we look forward to with great eagerness each year.

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Ellen Abogadie,

HR Manager

Songsaa Private island

We have been working with Possibilities World since 2016...and counting!  Through the years, we have developed a great partnership.  Michelle & Piseth eventually became part of our SongSaa Family and our great mentors.  Words are not enough to describe how fortunate and grateful we are for their attention to detail, creative approach and human element they pour into all their bespoke trainings.  The entire SongSaa team is privileged to have them as our trainers and consider them a big part of the success we have achieved.

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Tommy Bekaert,
General Manager
Rambutan Hotel & Resorts

We have worked together with Possibilities World as our preferred training partner for hospitality and soft skills development for almost 10 years in both our Siem Reap and Phnom Penh properties.
Michelle and her team helped us enormously by creating training workshops that helped  preserve our unique hotel concept and took into account the importance of our high guest return rates - in large part, due to our very personalized and friendly service.
For those who value their team and are not afraid to invest in them, Possibilities World is the partner you are looking for - they offer very affordable custom-made packages to fit every staff development need!

 

Words from our hospitality + Tourism clients

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