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Thu, Mar 28

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Possibilities World Training Center

The Secrets to Customer Service Excellence

Service leadership that keeps guests coming back for more. $80 / person for 2-day program or $70 / person if 2 or more register from the same workplace. The workshop is delivered in both Khmer & English by 2 senior facilitators.

The Secrets to Customer Service Excellence
The Secrets to Customer Service Excellence

Time & Location

1 more dates

Mar 28, 2024, 7:30 AM – 10:30 AM

Possibilities World Training Center, Salakamreuk Rd, Krong Siem Reap, Cambodia

About the event

Exceptional service is a non-negotiable for companies that pride themselves on putting their customers first.

This 2-Day Customer Service Training Event equips front-line client-facing service staff with practical skills & tricks-of-the-trade that ensures customer needs are not only being met but exceeded. Invest in your service teams and witness heightened responsiveness, attention to detail, critical thinking under pressure & excellent service initiative come to life!

Date & Time:  

Round I: March 28, 29 & April 4, 5 8:30am - 11:30am or 2:00pm - 5:00pm

Round II: May 8 & 9 | 9am - 4:30pm 

This program is ideal for:

  • Front-line hospitality & tour agency service staff
  • Sales & Customer Service Staff working in retail, service-oriented businesses & the financial sector
  • Organizational Staff responsible for Donor Relations
  • & any other staff working directly with guests, customers, clients or donors

We divide the 2 day program into three different parts:

1) Developing Service Confidence & learning to Personalize Service to wow savvy customers, 2) Having an "Eye for Detail" and going above & beyond in excellent service delivery, 3) Strengthening Critical Thinking Skills & Creative Problem-Solving Abilities. 

Learn more in the program poster!

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