Wed, May 08
|Possibilities World Training Center
The Secrets to Customer Service Excellence
Service leadership that keeps guests coming back for more. $80 / person for 2-day program or $70 / person if 2 or more register from the same workplace. The workshop is delivered in both Khmer & English by 2 senior facilitators.
Time & Location
May 08, 2024, 9:00 AM – 4:30 PM
Possibilities World Training Center, Salakamreuk Rd, Krong Siem Reap, Cambodia
About the event
Exceptional service is a non-negotiable for companies that pride themselves on putting their customers first.
This 2-Day Customer Service Training Event equips front-line client-facing service staff with practical skills & tricks-of-the-trade that ensures customer needs are not only being met but exceeded. Invest in your service teams and witness heightened responsiveness, attention to detail, critical thinking under pressure & excellent service initiative come to life!
Date & Time:
Round I: March 28, 29 & April 4, 5 8:30am - 11:30am or 2:00pm - 5:00pm
Round II: May 8 & 9 | 9am - 4:30pm
This program is ideal for:
- Front-line hospitality & tour agency service staff
- Sales & Customer Service Staff working in retail, service-oriented businesses & the financial sector
- Organizational Staff responsible for Donor Relations
- & any other staff working directly with guests, customers, clients or donors
We divide the 2 day program into three different parts:
1) Developing Service Confidence & learning to Personalize Service to wow savvy customers, 2) Having an "Eye for Detail" and going above & beyond in excellent service delivery, 3) Strengthening Critical Thinking Skills & Creative Problem-Solving Abilities.
Learn more in the program poster!